Return Policy

HomeReturn Policy

 

 

 

At Good Road Collection, we greatly appreciate your support as a valued customer. As a small business, we strive to provide you with the best shopping experience possible while offering high-quality products. Due to our size and operational constraints, we regret to inform you that we are unable to process returns and issue refunds for any purchases made on our website.

Exchange Policy

However, we do understand that sometimes you may wish to exchange a product for a different size or color. We are pleased to offer an exchange policy under the following conditions:

  • Eligibility: To be eligible for an exchange, please ensure that the item is in its original, undamaged condition, and it should be returned in its original packaging (except for clothing items).
  • Request for Exchange: If you wish to exchange an item, please send us an email with the subject line “Exchange Request – Order #[Your Order Number].” In your email, kindly provide us with the following information:
    • Your order number.
    • A detailed explanation of why you would like to exchange the item (e.g., size too small, received the wrong color).
  • Approval: Our team will review your exchange request and assess whether it meets the eligibility criteria. If your request is approved, we will respond with instructions on how to proceed with the exchange.
  • Shipping: You will be responsible for shipping the item back to us, and we recommend using a trackable shipping method to ensure safe delivery. Please note that any shipping costs incurred for the exchange will be your responsibility.
  • Exchange Process: Once we receive the item in its original condition and packaging, we will initiate the exchange process promptly. You will receive the replacement item within 14 business days.

We are committed to ensuring your satisfaction with our products, and we hope that our exchange policy helps you find the perfect item. If you have any questions or need further assistance, please do not hesitate to contact us.

Thank you for choosing Good Road Collection, and we look forward to serving you again in the future.